Shipping & Returns |
When We ShipAll goods listed in our online catalog are shipped FOB Oregon City, OR, USA. Standard/stock items are usually shipped within 24 hours. All orders placed on the web are shipped UPS. If you require alternate shipping services, please call Customer Service at 800-669-9015 to place your order. Orders placed by 11:00 am PST are usually shipped the same day if in stock. To estimate shipping & handling fees, please use our Shipping Estimator tool during the order process. Shipping charges may vary slightly on your invoice. Shipping Terms & Conditions for our Preferred Carriers:Our Guarantee of SatisfactionAt Optimize, our products are fully guaranteed to meet or exceed original equipment specifications, and to meet your own demanding expectations. Quite simply, your satisfaction is guaranteed. If you are unhappy with a product you receive from us, please contact Optimize or the authorized distributor from whom you purchased the item. A Return Materials Authorization (RMA) number must be obtained before any product can be returned to us. The RMA number allows us to properly identify returned goods, and to resolve problems quickly and efficiently. Optimize Technologies is not responsible or liable for goods returned without prior authorization. Most returns and exchanges are accepted up to 12 months after purchase; lamps are accepted for 30 days. Please contact an Optimize Technologies representative for more information. Terms and ConditionsWe only accept VISA/MC and AMEX orders online. If you require other payment arrangements, please contact Customer Service. Charges for shipping and insurance are prepaid and added to your invoice. Prices published in print or on the web are subject to change without prior notice. For up-to-date pricing and availability, please contact Optimize. To Order in the U.S:Orders can be placed with Optimize or with your preferred authorized Optimize distributor. The latest authorized distributor list is available on our web site at www.optimizetech.com. We accept Visa, Mastercard, American Express from our online ordering system. For other payment options, please place your order by phone: 800-669-9015, 503-557-9994 or Fax: 503-557-9995. We offer payment terms of net 30 days from invoice date, with approved credit. Mailing Address:Optimize Technologies, Inc. Shipping Address:Optimize Technologies Inc. To Order Internationally:For orders outside the U.S., please contact your local authorized Optimize distributor. Locate a distributor in your country at www.optimizetech.com. |
