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Welcome To Optimize Tech Online: General Information

How can I order Optimize products?

Optimize products can be ordered through any Authorized Dealer in the United States and worldwide, by Phone: 800-669-9015, 503-557-9994 or Fax: 503-557-9995, and Online. If you do not have an Optimize dealer in your region, please contact us to order or for a dealer recommendation.

How late can I place an order for same-day shipping?

Orders placed directly with Optimize before 12pm PST on a business day will normally ship that same day if the items ordered are in stock, and pending credit approval.

What forms of payment do you accept?

We offer NET30 terms to approved customers with accounts in good standing. We also accept Mastercard, Visa, American Express, and PayPal.

What is the Optimize Technologies return policy?

At Optimize, our products are fully guaranteed to meet or exceed original equipment specifications, and to meet your own demanding expectations. Quite simply, your satisfaction is guaranteed. If you are unhappy with a product you receive from us, please contact Optimize or the authorized distributor from whom you purchased the item. A Return Materials Authorization (RMA) number must be obtained before any product can be returned to us. The RMA number allows us to properly identify returned goods, and to resolve problems quickly and efficiently. Optimize Technologies is not responsible or liable for goods returned without prior authorization. Most returns and exchanges are accepted up to 12 months after purchase; lamps are accepted for 30 days. Please contact an Optimize Technologies representative for more information.

HPLC/UHPLC Trap Columns: Trapping - What is it? What are trap cartridges and how are they used?

Trapping: The selective retention and subsequent elution of analytes within a sample. Trapping is a chromatographic technique, but typical phase boundary effects like partitioning are not being exploited. Many trapping applications could be described as "digital", or on/off chromatography, because solvent conditions are selected to ensure that there are only two retention states - one [...]

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