Shipping & Returns
OUR GUARANTEE OF SATISFACTION
At Optimize, our products are fully guaranteed to meet or exceed original equipment specifications, and to meet your own demanding expectations. Quite simply, your satisfaction is guaranteed. If you are unhappy with a product you receive from us, please contact Optimize or the authorized distributor from whom you purchased the item. A Return Materials Authorization (RMA) number must be obtained before any product can be returned to us. The RMA number allows us to properly identify returned goods, and to resolve problems quickly and efficiently. Optimize Technologies is not responsible or liable for goods returned without prior authorization. Most returns and exchanges are accepted up to 12 months after purchase; lamps are accepted for 30 days. Please contact an Optimize Technologies representative for more information.
TERMS AND CONDITIONS
We accept PayPal, VISA/MC and AMEX orders online. If you require other payment arrangements such as Pre-Payment by Wire Transfer, please contact Customer Service. All customers are responsible for any wire fees prior to shipping. Charges for shipping and insurance are prepaid and added to your invoice. Prices published in print or on the web are subject to change without prior notice. For up-to-date pricing and availability, please contact Optimize.
HOW TO ORDER
Orders can be placed with Optimize or with your preferred authorized Optimize distributor. The latest authorized distributor list is available on the Dealer section of our web site. We accept Visa, Mastercard, American Express and PayPal from our online ordering system. For other payment options, please place your order by phone: 800-669-9015, 503-557-9994 or Fax: 503-557-9995. We offer payment terms of NET 30 days from invoice date, with approved credit.
We can ship to virtually any address in the world.
All goods listed in our online catalog are shipped FCA Oregon City, OR, USA. Standard/stock items are usually shipped within 24 hours. All orders placed on the web are shipped UPS or FedEx. If you require alternate shipping services, please call Customer Service at 800-669-9015 or 503-557-9994 to place your order. Orders placed by 12:00 pm PST are usually shipped the same day if in stock. If your order is able to ship within 24 hours of being placed, a Sales Confirmation will be sent to the email address supplied during account creation. If an item is not available to ship within 48 hours, you will be notified via email. Once a due date is available you will receive a Sales Confirmation. This will include the ship date of your order. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Terms & Conditions for our Preferred Carriers: